Key changes happening for buy now pay later customers and where to get support
Buy now pay later customers taking out deals will have a new safety net from July 15, as the sector comes under the supervision of the City regulator
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Summary
Buy now pay later customers taking out deals will have a new safety net from July 15, as the sector comes under the supervision of the City regulator. Consumers will be able to take a complaint to the ombudsman as long as the complaint is about agreements taken out on or after July 15 2026 and the complaint is about a regulated firm. Some people may have also found their budget has been quickly swallowed up by multiple BNPL loans.
Furthermore, BNPL customers will have the option to be able to complain to the Financial Ombudsman Service (FOS) if they wish to, for example if they are unhappy with the affordability of the agreement. Buy now pay later may make it more tempting to make more purchases or spend more than initially budgeted for, but charity StepChange suggests pausing to consider whether you would still be buying the items in the first place if they were not available on credit. Get a free fractional share worth up to £100.
In addition, The sector will be overseen by the Financial Conduct Authority (FCA) and subject to its regulation.
Cross-referenced from 3 sources.
Factual coreconfirmed by several independent voices
Buy now pay later customers taking out deals will have a new safety net from July 15, as the sector comes under the supervision of the City regulator.
reliability low1/2 sourcesConsumers will be able to take a complaint to the ombudsman as long as the complaint is about agreements taken out on or after July 15 2026 and the complaint is about a regulated firm.
reliability low1/2 sourcesSome people may have also found their budget has been quickly swallowed up by multiple BNPL loans.
reliability low1/2 sourcesBNPL customers will have the option to be able to complain to the Financial Ombudsman Service (FOS) if they wish to, for example if they are unhappy with the affordability of the agreement.
reliability low1/2 sourcesBuy now pay later may make it more tempting to make more purchases or spend more than initially budgeted for, but charity StepChange suggests pausing to consider whether you would still be buying the items in the first place if they were not available on credit.
reliability low1/2 sources
Reported detailssecondary facts, each attributed to its source
Get a free fractional share worth up to £100.
according to The IndependentThe sector will be overseen by the Financial Conduct Authority (FCA) and subject to its regulation.
according to The Independent
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Framing by sidesame fact, different words — loaded terms highlighted
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Sources3 sources cross-checked
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